I went to the Central Public Library on Monday evening. Was trying to see whether they have the recently launched "Stones into Schools" by Greg Morgtenson. The book is not in the library yet. I decided to fill in a feedback form to recommend the book and another book. They have the option for a reply. I casually clicked on it, just to test whether I will indeed get a reply.
And guess what, I received a reply from them by the next day! I was so surprised by their efficiency. I do believe I will get a reply, but the next day... That is really fast. I have to say I am very impressed by the service standards in our libraries. For example, if I visit the Jurong Regional Library at their opening time, I will be greeted by staffs standing along the entrance greeting us as we entered! :)
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